Frequently Asked Questions

What are the system requirements for installing EOB Express?
How many documents can we store with this system?
What if we run out of disk space?
Does everyone need a PC and scanner?
Do we need a separate server for EOB Express?
How Does EOB Express interface with our billing system?
Will EOB Express work with any billing system?
Can I scan other documents into the system besides EOBs?

Q: What are the system requirements for installing EOB Express?

A: EOB Express is designed to work with a variety of patient billing systems. It typically requires a separate server from the patient billing system. In most medical practices, it is easy to store several years of documents online, after which the documents may be moved to other servers, or other types of storage media. Minimum system requirements are as follows:

Server
Windows 2003 Server through Windows Server 2012
20 GB hard disk space minimum
Standard 10/100 MB or better Ethernet network

Workstations
Windows 9x through Windows 7
256 MB RAM minimum
200 MB disk space available

Scanners
We recommend using Fujitsu "fi" series scanners with EOB Express.
To see examples of these scanners Click Here!

Printers
We recommend using HP LaserJet series printers with EOB Express.
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Q: How many documents can we store with this system?

A: This is limited only by available disk space on your server. With today�s low cost disk drives, you can easily store 2 or 3 years of documents. To put numbers to it, you can store about 200,000 documents on a 9GB hard drive. So if you post 100 EOB pages per day, and scan 50 insurance cards per day, you could store about 66 months of documents on 9 GB. You can see that you can store a tremendous number of documents on a relatively small disk drive.
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Q: What if we do run out of disk space?

A: EOB Express has built-in capabilities to utilize multiple network storage locations, so adding additional storage space for more documents is simple and efficient.
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Q: Does everyone need a PC and scanner?

A: Although there are some exceptions depending upon your specific requirements, anyone posting payments needs a scanner. At times we can make use of departmental copiers with the scanning capability. Please contact us to discuss this requirement.
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Q: Do we need a separate server for EOB Express?

A: Generally speaking: yes, EOB Express needs its own server.
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Q: How does EOB Express interface with our billing system?

A: EOB Express interfaces with your billing system by simply reading what it needs from your screen. This simple method does not require the permission or involvement of your billing system vendor.
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Q: Will EOB Express work with any billing system?

A: It will work with most systems, however there are a few exceptions. If your system happens to be one we haven't tested, we can do a simple test to see if your billing system is compatible.
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Q: Can I scan other documents into the system besides EOBs?

A: Yes, a number of our clients scan other items besides EOBs and insurance cards. You can set up the system to scan consent forms, end of month reports, self-pay checks, Medicare reviews, charge tickets, etc. Call our sales department for more information on how to do this.
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